Return Policy

Return and Replacement Policy

At Magizh Gifts (https://magizhgifts.com), we take utmost care to ensure your orders reach you in perfect condition. Because many of our products involve custom creation, printing, and delicate gift materials, our return process is designed to ensure fairness, quality, and quick resolution.

1. Return Window & Eligibility

We accept return or replacement requests under the following circumstances:

1. Transit Damage / Defective Product: The item arrived broken, cracked, defective, or structurally compromised.
2. Incorrect Product / Variant: The item delivered differs completely in model, variant, or design from your confirmed order.
3. Customization Error: If personalized details (text, name, or photo) contain a printing or manufacturing defect caused on our end.
4. Missing Items: Any product, component, or freebie confirmed in the package is missing.

Timeframe: All return, replacement, or damage claims must be reported within 48 hours of delivery.

2. Proof of Issue (Unboxing Guidelines)

To help us process your claim quickly with our courier and production partners:

1. Please record a clear, continuous unboxing video starting from showing the sealed package and courier label to unpacking the item.
2. In the absence of a video, provide clear high-resolution photographs showing:
3. The outer package with the courier shipping label.
4. The damaged/incorrect portion of the item.
5. Email the details along with your Order ID to magizhgiftsi7@gmail.com.

3. Non-Returnable Items

The following items are not eligible for returns or standard exchanges:

1. Personalized / Custom-Made Gifts: Items created specifically to order with your custom photos, names, or engraved text (unless received damaged or defective due to manufacturing error).
2. Used or Altered Products: Any item that shows signs of use, alteration, or physical damage caused by improper handling after delivery.
3. Missing Original Packaging: Products returned without original tags, boxes, protective wraps, and accessories.
4. Claims Raised After 48 Hours: Requests submitted beyond 48 hours of the delivery timestamp recorded by our courier partner.

4. Return Pickup & Resolution Process

Once your return/damage claim is verified by our customer support team:

1. Free Replacement (Recommended): We will arrange priority re-dispatch of the corrected/intact product to your address at no additional shipping charge.
2. Reverse Pickup: Where applicable, we will schedule a reverse pickup through our logistics partners. If reverse pickup is unavailable for your pincode, our support team will guide you on the alternative return dispatch process.
3. Refund (if replacement is unavailable): If a suitable replacement cannot be provided, a full refund will be processed back to your original payment source via Razorpay within 5 to 7 working days.

5. Need Assistance?

For any questions or to initiate a return/replacement request, contact us at:

1. Brand: Magizh Gifts
2. Website: https://magizhgifts.com
3. Official Support Email: magizhgiftsi7@gmail.com