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Refund Policy

Refund and Cancellation Policy

At Magizh Gifts (https://magizhgifts.com), customer satisfaction is our top priority. We take great care in packaging and delivering your orders. Please read our policy below to understand our terms regarding order cancellations, returns, and refunds.

1. Order Cancellation Policy

  1. Standard / Non-Customized Items: You can request a cancellation within 4 hours of placing your order or before the item has been dispatched (whichever comes first). Once dispatched, orders cannot be canceled.
  2. Personalized / Customized Gifts: Custom-made items (e.g., photo-printed products, personalized engravings, custom text items) enter production quickly. Once manufacturing or customization has begun, cancellations are not accepted.

To request a cancellation, please email us immediately at magizhgiftsi7@gmail.com with your Order ID.

2. Return & Replacement Eligibility

Due to the sensitive and made-to-order nature of gifts, returns and replacements are accepted under the following conditions:

  1. Damaged or Defective in Transit: If your package or product arrives broken, cracked, or defective.
  2. Incorrect Product Received: If you receive an item, color, or design completely different from what was confirmed in your order.
  3. Missing Items: If an item from your ordered bundle/set is missing.

Reporting Requirements:

  1. You must report any damage or defects within 48 hours of delivery.
  2. Send an email to magizhgiftsi7@gmail.com containing:
  3. Your Order ID
  4. Clear photographs or an unboxing video showing the shipping label, packaging, and the damaged/defective product.
  5. Our support team will review the claim and arrange a free replacement or process a refund.

3. Non-Returnable / Non-Refundable Items

  1. Personalized or custom-printed products (unless received defective, damaged, or incorrect due to our error).
  2. Items damaged due to customer misuse, improper handling, or unauthorized alterations.
  3. Requests made after 48 hours from the confirmed delivery date/time.

4. Refund Process & Razorpay Timelines

  1. Once your return/cancellation claim is inspected and approved, your refund will be initiated automatically.
  2. All refunds are processed back to the original payment source (Credit Card, Debit Card, Net Banking, UPI, or Wallet) through our authorized payment partner, Razorpay.
  3. Processing Timeline: Razorpay typically takes 5 to 7 business days (excluding weekends and banking holidays) for the refunded amount to reflect in your bank account or card statement.

5. Failed Transactions / Deducted Amounts

If money has been debited from your bank account/card but the order status shows "Failed" or "Pending" on our website:

  1. This occurs due to momentary network or bank server timeouts.
  2. Razorpay and your issuing bank automatically reconcile and reverse such transactions within 3 to 5 business days.

6. Contact Us

For any queries or assistance regarding returns, replacements, or refunds, please reach out to us:

  1. Brand: Magizh Gifts
  2. Website: https://magizhgifts.com
  3. Official Support Email: magizhgiftsi7@gmail.com